Refund Policy

1. Introduction

At GROWERS SEEDS, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our refund policy below to understand your options.

2. Refund Eligibility

2.1 Return Window
You may request a refund within 14 days of receiving your order. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.

2.2 Non-Refundable Items
Certain items are non-refundable, including but not limited to, products that have been opened or used, customized items, and clearance or sale items.

3. Refund Process

3.1 Requesting a Refund
To request a refund, please contact us at admin@growersseeds.com with your order number and a brief explanation of the issue. We will provide you with instructions on how to return the product.

3.2 Return Shipping
You are responsible for the return shipping costs unless the product was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged items during return shipping.

3.3 Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.

4. Exchanges

4.1 Exchange Policy
If you wish to exchange a product, please contact us at admin@growersseeds.com to arrange the exchange. Exchanges are subject to product availability and may involve additional shipping costs.

5. Defective or Incorrect Items

5.1 Defective Products
If you receive a defective product, please contact us immediately at admin@growersseeds.com with details and photos of the defect. We will arrange for a replacement or refund, including return shipping costs if applicable.

5.2 Incorrect Orders
If you receive an incorrect item, please contact us within 7 days of receipt. We will provide instructions for returning the incorrect item and send you the correct product.

6. Contact Us

For any questions or concerns about our refund policy, please contact us at: